New Workshop Series Aims to Improve Your Agency’s Leadership, Teamwork and Conflict Resolution

HCAF is very excited to announce its partnership with renowned speaker John Spence to present three online workshops focused on leadership, teamwork and conflict resolution. These workshops are geared towards home care administrators and managers, and are now available on HCAF eLearning, HCAF’s online, on-demand education resource, at


Advanced Leadership • 12-minute presentation, 60 minutes of self-study • $30 • Register Now

Based on the more than five years of intensive research that John carried out to write his book “Excellence By Design: Leadership” as well as his personal experience working with some of the world’s top leaders in business, government, higher education and the healthcare sector – this program will identify the seven key characteristics of outstanding leaders in a clear, straightforward and practical manner. This program teaches participants the fundamental skills and attitudes necessary to be an effective leader and the tools to implement a successful leadership development action plan for improving those skills. The workbook for this program includes John’s summaries of some of the best leadership books he has ever read and then the chance for you to create your own personal leadership competency model and specific action steps that you must take in order to become more effective and successful leader.

High-Performance Teams • 23-minute presentation, 60 minutes of self-study • $30 • Register Now

In this workshop John will share with you the six steps necessary for building a true high-performance team. This model has been gleaned from his work with hundreds of companies around the world including such high-performance teams as the United States Navy SEALs. Included in this workshop is a special Harvard article to help you understand high-performance teams at a deeper level. At the end of this workshop you will be challenged to take everything you have learned and apply it directly to the teams you work on in order to significantly improve the performance of everyone on your team.

Conflict Resolution • 8-minute presentation, 60 minutes of self-study • $30 • Register Now

In this workshop John will share with you the five levels of conflict and how to move effectively through each. You will learn the importance of active listening, I-statements and negotiation in attempting to avert conflict in the workplace. Included with this workshop is a very robust study guide that you can read afterwards to help you better learn and implement the ideas John shares with you in the workshop.


John Spence has earned a reputation as a leading authority in the areas of strategic thinking, high-performance teams, advanced leadership development, and delivering consistently superior customer service, making him one of the most highly sought after executive educators and professional speakers in America.

At the age of just 26, John was named CEO of an international Rockefeller foundation, overseeing projects in 20 countries and reporting directly to the Chairman of the Board, Winthrop P. Rockefeller III. Two years later John was nominated as one of the top CEOs under the age of 40 in Florida and Inc. Magazine’s “Zinc Online” recognized him as one of America’s up and coming young business leaders. In 2011 John was chosen as one of the Top 100 Business Thought Leaders in America, received honorable mention as one of the top 100 Small Business Influencers in America and became Director of Best Practice Innovation at the Best Practice Institute.

For the past 17 years, John has presented workshops, speeches and executive coaching to more than 300 organizations worldwide including; Microsoft, IBM, GE, Abbott, Merrill Lynch, AT&T, Verizon, Blue Cross Blue Shield, Shands Health Care, State Farm, and dozens of private companies, government offices and not-for-profits. John is also the author of Excellence by Design – The Six Key Characteristics of Outstanding Leaders and Awesomely Simple – Essential Business Strategies for Turning Ideas Into Action and has been a guest lecturer at over 90 colleges and universities across the United States including Harvard, Rutgers, Brown, Stanford and the Wharton School of Business at the University of Pennsylvania.

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