Palmetto GBA Creates One Contact Number for Home Care

Palmetto GBA is excited to announce that beginning on October 1, 2013, all J11 Part A, Part B and Home Health and Hospice providers will have ONE number to contact for all your inquiries. With customer service being very important to Palmetto GBA, the mission of this change is to increase first call resolutions for providers.

The new telephone number will be 855-696-0705. You will dial this number for the:

  • Electronic Data Interchange (EDI)
  • Interactive Voice Response (IVR)
  • Provider Contact Center (PCC)

Your call will start in Palmetto’s IVR. If the call cannot be completed in the IVR, your call will be routed to a Customer Service Advocate (CSA) based on your provider type.

If the CSA needs additional assistance from a functional area, they will be able consult with the supporting area during the call. The functional areas include:

  • Finance
  • Provider Enrollment
  • Medical Review
  • Appeals/Reopening
  • Claims

Please do not attempt to call 855-696-0705 until October 1, 2013. The current contact numbers will be terminated once the new telephone number is activated. The change does not affect fax numbers.

 

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